Instructions on withdrawal

Instructions on withdrawal

Right to withdrawal

You have the right to withdraw from this contract within fourteen days, without having to provide any reasons for doing so.

The deadline for withdrawal is fourteen days as of the date upon which you, or a third party appointed by you, who is not the carrier, took possession of the last goods or has them in his possession.

In order to assert your right to withdrawal, you must inform us (Solid Bikes Europe, Rudolf-Diesel-Str. 13, 77250 Freudenstadt, Germany, info@solidbikes.de, telephone: 07441-952603, fax: 07441-9524501) by sending us a clear declaration of your intention to withdraw from this contract (via letter by post, fax or e-mail). You may use the enclosed withdrawal form template, but doing so is not mandatory.

In order to meet the deadline for withdrawal, it would be sufficient to send off your notification stating that you are asserting your right to withdrawal before the deadline for withdrawal lapses.


Consequences of withdrawal

If you withdraw from this contract, we are obliged to return all payments received from you, including shipping costs (with the exception of additional costs incurred if you select a form of delivery other than the least expensive standard shipping we offer), without delay within no more than fourteen days as of the date of receipt of your notification that you are asserting your right to withdrawal. We will repay you, using the same means of payment used by you in the original transaction, unless expressly agreed otherwise. You will not be charged a fee for this repayment under any circumstances. We are entitled to refuse repayment until we have received the goods back, or until we have received confirmation that the goods have been shipped back, depending on which comes first. You must send the goods back or otherwise transfer them to us without delay – within no more than fourteen days as of the date upon which you informed us of your withdrawal from the contract. The deadline is deemed to be met if you ship the goods off before the fourteen day deadline has lapsed.

You bear the immediate expenses for returning the goods.

You will only have to provide compensation for any potential loss in value of the goods if said loss can be attributed to your handling of the goods which was not necessary to inspect its quality, properties and functioning.


Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts:
- for the delivery of goods which were not prefabricated and which were made based on the consumer’s individual selection or determination, or goods which were clearly tailored to the consumer’s personal requirements.

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